Identity resolution FAQ
Questions Growth and Data Teams Ask Before Unifying Identity
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What is identity resolution in DriveMetaData?
DriveMetaData identity resolution connects anonymous web visitors, mobile app users, devices, CRM records, commerce purchases, offline identifiers, consent state, and revenue history into one governed customer profile. Growth, lifecycle, product, analytics, and finance teams can use that profile for attribution, audience suppression, personalization, journey decisions, and revenue reporting.
How does DriveMetaData match customer identities?
DriveMetaData supports deterministic match rules for signals such as email, phone, CRM ID, commerce ID, subscription ID, and transaction identifiers. Where a signal needs review, the platform applies confidence thresholds, review queues, consent checks, merge policies, split history, and audit trails before a profile is used downstream.
How does identity resolution improve attribution?
Identity resolution improves attribution by attaching clicks, app activity, web behavior, CRM updates, offline conversions, purchases, refunds, and revenue events to the same customer profile. That reduces duplicate conversions, helps campaign credit follow the real customer journey, and lets finance compare marketing performance against trusted revenue.
Can identity resolution support privacy and consent requirements?
Yes. DriveMetaData gates identity stitching with consent, purpose, permission, suppression, minimization, regional policy, and audit controls. Teams can define when identity data may be merged, activated, exported, or withheld from measurement, journeys, audiences, analytics, and downstream destinations.
Which teams use identity resolution?
Marketing uses identity resolution for cleaner audiences and suppression. Growth uses it for acquisition quality and retargeting accuracy. Product uses it for customer state and activation paths. Analytics and finance use it to connect retention, LTV, payback, and revenue reporting to one customer profile.